Hi Sheila,

What are the questions CQC inspectors expect you to answer when they turn up?

Answered by Sheila Scott

Dear Job,

Thank you for your question.

The Care Quality Commission (CQC) have developed the Key Lines of Enquiry (KLOE) to help providers to answer the five key questions:

• Is the service safe?
• Is the service effective?
• Is the service caring?
• Is the service responsive?
• I sthe service well-led?

These prompts and the sources of evidence are there to help you think about what may be covered during the inspection process for an individual service.

Depending on the service you are registered to provide you will find the relevant information here:

Community services key lines of enquiry (KLOE), prompts and potential sources of evidence

Residential key lines of enquiry (KLOE), prompts and potential sources of evidence

You must ensure that all the relevant paperwork is up to date and I would suggest that you regularly review any complaints that you receive to be sure that the complaints have been appropriately dealt with and that any learning has been shared with all your staff.

You must be able to demonstrate too that you are up to date with and able to demonstrate a knowledge of all relevant legislation.

With best wishes.

Sheila