Is there an allowance for travel time between domiciliary care calls or can the call times be reduced to accommodate travel time? | QCS

Is there an allowance for travel time between domiciliary care calls or can the call times be reduced to accommodate travel time?

Hannah Kelly
Answered by Hannah Kelly

Call times should never be reduced to accommodate getting from one visit to another. Best practice is to calculate travel time between service users using Google Maps and knowledge of travel in real time, based upon road type and traffic. If the provider uses an electronic rostering software programme, often this will calculate the travel time required between visits based upon postcodes and satellite maps.

About Hannah Kelly

Hannah has spent 20 years working in Domiciliary Care and has held various positions during that time including Community Carer, Registered Manager as well as working within compliance and operational roles. Notably, Hannah is skilled in Moving and Handling as well as specialising in palliative care and dementia care provision. Hannah has dedicated her entire career to date to working within the sector and brings with her an extensive knowledge of domiciliary care. She is passionate about supporting the sector to ensure positive, meaningful, personalised care delivery for Service Users.

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