Care Groups - Wales | QCS

Optimising Compliance for Welsh Care Groups

Partnering with you to ensure regulatory adherence and exceptional care across your group in line with Care Inspectorate Wales standards.

 

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Why Care Groups Choose

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • Knowing what you are up against – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Welsh care groups can seamlessly manage Care Inspectorate Wales compliance and enhance care quality with QCS’s comprehensive suite of solutions. Our platforms, including QCS Compliance Centre, QCS Quality Centre, and QCS Dementia Centre are specifically tailored to the unique needs of Welsh care groups, ensuring adherence to regulatory standards and promoting exceptional care across all services.

How Can QCS Help?

QCS Compliance Centre

Efficient compliance management aligned with Care Inspectorate Wales standards.

 

QCS Quality Centre

Optimise audit processes for Welsh care groups with our intuitive platform.

 

QCS Dementia Centre

Specialised dementia care resources for Welsh care groups.

 

“QCS has been a cornerstone in our compliance strategy in Wales, offering tailored solutions that resonate with our operational needs. Their support has been invaluable.”
Gareth Evans, Welsh Care Group

Why You Will Love Using QCS

Unified Policy Management: Centralised policy access through QCS Compliance Centre

Customisable Compliance Tools: : Tailor resources from QCS Quality Centre and QCS Dementia Centre to your group’s needs

24/7 Accessibility: Policies and resources always available, on any device

Expert Guidance: Insights from UK experts, with a focus on Welsh standards

Real-Time Updates: Automatic updates on Welsh regulatory changes

Managers’ Helplines: Dedicated HR and Health and Safety advice

Engagement Tools: Engaging content for team adherence to Welsh best practices

Mock Inspection Toolkit: Prepare for Care Inspectorate inspections with effective toolkits

Risk Assessment Support: Interactive tools with thorough action plans

Explore our policy database

for Care Groups in Wales

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AB41 – Policy Management Policy and Procedure

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WAB03 – Business Expenses Policy and Procedure

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WAB04 – Gifts, Donations, Wills and Bequests from Individuals Policy and Procedure

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WAB05 – Business Plan Policy and Procedure

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WAB07 – Computer, Email and Internet Usage Policy and Procedure

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WAB08 – Financial Administration Policy and Procedure

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WAB10 – Record Keeping Policy and Procedure

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WAB12 – Individual Administration File Policy and Procedure

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WAB14 – Stock Control Policy and Procedure

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WAB15 – Tender Information Policy and Procedure

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WAC02 – Department Communication Policy and Procedure

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WAC03 – Communication Policy and Procedure

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WAC04 – Communication Policy and Procedure

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WAC07 – Emergency Communication Policy and Procedure

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WAC10 – Monitoring of Business Communications Policy and Procedure

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WAC11 – Registration Authority Notification Policy and Procedure

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WAC12 – Monitoring of Business Performance Policy and Procedure

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WAC14 – Monitoring of Business Performance Policy and Procedure

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WAC16 – Registration Authority Notification Policy and Procedure

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WAC19 – Mobile Phone and Portable Device Use Policy and Procedure

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WAF02 – Purchasing Policy and Procedure

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WAF03 – Receipt of Delivered Goods Policy and Procedure

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WAF05 – Individual’s Finance Policy and Procedure

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WAF06 – Purchasing Policy and Procedure

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WAF07 – Individual’s Finances Policy and Procedure

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WAF08 – Receipt of Delivered Goods Policy and Procedure

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WAR01 – Safeguarding Children and Child Protection Policy and Procedure

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WAR04 – Missing Individual Policy and Procedure

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WAR05 – Photographs Policy and Procedure

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WAR06 – Refusal to Hold Records Policy and Procedure

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WAR08 – Individual Contract

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WAR10 – Individual Contract

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WAR11 – Individual Contract

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WAR12 – Individual Guide

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WAR14 – Individual Guide

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WAR16 – Individual Guide

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CC34 – Infection Control Policy and Procedure

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WCC07 – Clinical Waste Disposal Policy and Procedure

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WCC18 – Infection Control Policy and Procedure

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WCC34 – Infection Control Policy and Procedure

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WCC47 – Outbreak Management and Isolation Nursing Policy and Procedure

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WCC86 – Clinical Waste Disposal Policy and Procedure

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WHS13 – Pandemic Policy and Procedure

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WHS14 – Pandemic Policy and Procedure

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WHS15 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

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WHS16 – Personal Protective Equipment (PPE) Policy and Procedure

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WAB02 – Business Continuity Policy and Procedure

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WAR03 – Home Closure Policy and Procedure

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WAR44 – Closure of Service Policy and Procedure

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WCC06 – Body Temperature Policy and Procedure

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WCC10 – Body Temperature Policy and Procedure

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WCC111 – Respiration Observation Policy and Procedure

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WCC112 – Respiration Observation Policy and Procedure

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WCC113 – Oxygen Saturation Monitoring Policy and Procedure

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WCC114 – Oxygen Saturation Monitoring Policy and Procedure

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WCC115 – Blood Pressure Monitoring Policy and Procedure

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WCC116 – Blood Pressure Monitoring Policy and Procedure

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WCC117 – Pulse Rate Monitoring Policy and Procedure

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WCC118 – Pulse Rate Monitoring Policy and Procedure

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WPM24 – Death in Service Policy and Procedure

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CM06 – Ordering and Receipt of Medication Policy and Procedure

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CM07 – Storage of Medication Policy and Procedure

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CM08 – Safe Disposal of Medication Policy and Procedure

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CM09 – Controlled Drugs Policy and Procedure

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CM11 – Administration of Medicines Policy and Procedure

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CM13 – Homely Remedies and Self Care Policy and Procedure

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CM16 – Auditing and Monitoring of Medication Policy and Procedure

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CM20 – Medication Away from Home Policy and Procedure

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CM30 – Storage of Medication Policy and Procedure

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CM31 – Safe Disposal of Medication Policy and Procedure

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FSM00 – Food Safety Manual Index

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FSM01 – Standards – Facilities

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FSM02 – Standards – Food Handlers

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FSM03 – Standards – Pest Control and Identification

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FSM04 – Standards – Cleaning Process and Schedules

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FSM05 – Standards – Supply and Purchase of All Foods

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FSM06 – Standards – Receipt and Delivery of All Foods

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FSM07 – Standards – Food Storage

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FSM08 – Standards – Preparation of High and Low-Risk Foods

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FSM09 – Standards – Cooking of All Foods

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FSM21 – HACCP – Cooking

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FSM22 – HACCP – Cooling

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FSM23 – HACCP – Facilities

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FSM24 – HACCP – Food Handlers

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FSM25 – HACCP – Cleaning

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FSM26 – HACCP – Hot and Cold Holding

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FSM27 – HACCP – Novel Foods and Allergens

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FSM28 – HACCP – Pest Control

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FSM29 – HACCP – Preparation and Thawing

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FSM30 – HACCP – Receipt of Delivered Foods

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FSM34 – Critical Control Points – BBQ

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FSM35 – Critical Control Points – Cooking & Cooling Large Beef Joint

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FSM36 – Critical Control Points – New Menu

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FSM37 – Critical Control Points – Review Notes for Temporary Kitchen

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FSM38 – Critical Control Points – Plated Meals Reheating

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FSM39 – Decision Trees – Cleaning and Disinfection of Surfaces

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FSM40 – Decision Trees – Cleaning and Disinfection of Equipment

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FSM41 – Decision Trees – Separation Food Preparation

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FSM42 – Decision Trees – Separation Utensils

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FSM43 – Decision Trees – Separation Sink

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FSM44 – Decision Trees – Separation Storage

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FSM45 – Decision Trees – Separation Equipment

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FSM46 – Decision Trees – Personal Hygiene

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FSM47 – Signage – Food Allergen Notice

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FSM48 – Signage – Handwashing Guidance Poster

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FSM49 – Signage – White Coat Policy

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FSM50 – Signage – Food Prep Areas

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FSM51 – Signage – Delivery Check

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FSM52 – Signage – Storage Guidance

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FSM53 – Signage – Dry Ingredient Bin Labels

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FSM54 – Signage – Sinks

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FSM55 – Kitchen Visitor Declaration Form

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FSM56 – Signage – Gift Food Advice

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FSM59 – Responsibilities of All Food Handlers

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FSM60 – Training Record for All Food Handlers

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FSM61 – Critical Control Point Review Form

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FSM62 – Prospective Supplier Questionnaire

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FSM63 – Internal Supplier HACCP Checklist

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FSM71 – Core Temperature Monitoring Form Servery Areas

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FSM73 – Daily Menu Briefing

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FSM75 – Main Kitchen Cleaning Schedule

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FSM79 – Suspected Food Related Ill Health Record

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FSM80 – Kitchen Catering Audit

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GDPR01 – Overarching UK GDPR Policy and Procedure

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GDPR02 – Appointing a Data Protection Officer Policy and Procedure

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GDPR03 – Data Security and Data Retention Policy and Procedure

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GDPR05 – Subject Access Requests Policy and Procedure

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GDPR06 – Breach Notification Policy and Procedure

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GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

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GDPR08 – Website Privacy and Cookies Policy and Procedure

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GDPR09 – External and Employee Privacy Policy and Procedure

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GDPR10 – Consent Authorisation Policy and Procedure

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GDPR15 – Legitimate Interests Assessment Policy and Procedure

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GDPRF02 – Appointment of a Data Protection Officer

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GDPRF03 – Template Subject Access Request Letter

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GDPRF04 – Cookies Example Policy Statement

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GDPRF05 – Template Privacy Policy – Employees

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GDPRF06 – Template Privacy Policy – External

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GDPRF07 – Breach Notification Process Map

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GDPRF08 – Website Privacy Statement

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GDPRF09 – Consent Authorisation Form – Person with Capacity

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GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

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GDPRF11 – Subject Access Request

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MIWC01 – Mock Inspection Toolkit – Introduction

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MIWR01 – Mock Inspection Toolkit: Introduction

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MIWC05 – Mock Inspection: Care and Support

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MIWR03 – Mock Inspection: Care and Support

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MIWC06 – Mock Inspection: Leadership and Management

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MIWR05 – Mock Inspection: Leadership and Management

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MIWR04 – Mock Inspection: Environment

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PJ46 – Job Description Guidance

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WAB18 – Anti-Bribery Policy and Procedure

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WPE01 – Harassment Policy and Procedure

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WPE03 – Equality and Diversity Policy and Procedure

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WPE05 – Anti-Bullying Policy and Procedure

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WPE07 – Modern Slavery and Human Trafficking Policy and Procedure

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WPA02 – Annual Holiday Policy and Procedure

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WPA07 – Sickness Absence Policy and Procedure

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WPA08 – Statutory Time Off Policy and Procedure

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WPC23 – Parental Bereavement Leave Policy and Procedure

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WPM18 – Relationships at Work Policy and Procedure

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WPR27 – Standards of Conduct, Performance and Ethics Policy and Procedure

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WPC01 – Agency Staff Policy and Procedure

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WPC02 – Casual (“Bank”) Workers Policy and Procedure

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WPC06 – Appearance Policy and Procedure

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WPC07 – Staff Handbook

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WPC08 – Staff Handbook

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WPC10 – Notice Periods Policy and Procedure

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WPC11 – Part-Time Employees Policy and Procedure

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WPC12 – Staff Loans and Advances Policy and Procedure

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WPC13 – Staff Contracts Policy and Procedure

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WPC16 – Self Employment and Zero Hours Contracts Policy and Procedure

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WPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

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WPM07 – Smoking at Work Policy and Procedure

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WPM08 – Staff Levels Policy and Procedure

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WPM09 – Staff Rota Policy and Procedure

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WPM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

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WPM13 – Working Time Regulations Policy and Procedure

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WPM14 – Staff Rota Policy and Procedure

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WPM15 – Smoking at Work Policy and Procedure

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WPM17 – On-Call Policy and Procedure

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WPP01 – Absenteeism Policy and Procedure

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WPP03 – Discipline Policy and Procedure

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WPP04 – Grievances Policy and Procedure

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WPP06 – Obtaining Medical Reports Policy and Procedure

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WPP07 – Capability Policy and Procedure

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WPP08 – Supervision Policy and Procedure

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WPP09 – Supervision Policy and Procedure

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WPPN01 – Clinical Supervision Policy and Procedure

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WPPN02 – Nurse Revalidation Policy and Procedure

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WPPN03 – Nurse Accountability and Delegation Policy and Procedure

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WPR01 – Development Appraisal Policy and Procedure

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WPR03 – Standards of Conduct, Performance and Ethics

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WPR04 – DBS/Disclosure Policy and Procedure

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WPR07 – Induction and Onboarding Policy and Procedure

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WPR12 – Recruitment Policy and Procedure

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WPR14 – Training Policy and Procedure

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WPR18 – Employment of Young Persons Policy and Procedure

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WPR20 – Apprenticeship Agreement Policy and Procedure

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WPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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WPR23 – References Policy and Procedure

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QQ105 – Infection Control – Staff Practices Audit

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WQQ100 – Fire Equipment Audit

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WQQ101 – Subject Access Requests Audit

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WQQ102 – First Aid Box Audit

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WQQ103 – Safety Alerts Audit

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WQQ104 – Clinical Waste Audit

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WQQ28 – Infection Control Audit

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WQQ37 – Pressure Prevention Audit

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WQQ42 – Slips, Trips and Falls Audit – Individuals

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WQQ43 – Slips, Trips and Falls Audit – Individual’s Home

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WQA01 – Administration Management Policy and Procedure

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WQA05 – General Management Protocol Policy and Procedure

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WQC03 – Care Communication and Information Policy and Procedure

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WQC07 – Key Worker Policy and Procedure

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WQC11 – Named Nurse Policy and Procedure

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WQC16 – Care Communication and Information Policy and Procedure

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WQC21 – Spot Checks Policy and Procedure

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WQC22 – Clinical Governance Policy and Procedure

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WQA11 – Corporate Social Responsibility Policy and Procedure

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WQA12 – Corporate Social Responsibility Policy and Procedure

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WQC24 – Good Governance Policy and Procedure

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WQQ16 – Quality Review Policy and Procedure

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WQQ19 – Auditing Policy and Procedure

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WQH03 – Housekeeping Management Policy and Procedure

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WQK02 – Catering Management Policy and Procedure

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WQM02 – Maintenance Management Policy and Procedure

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WQQ02 – Auditing Policy and Procedure

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WQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

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WQQ07 – Management Meetings Policy and Procedure

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WQQ08 – Management Meetings Policy and Procedure

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WQQ10 – Quality and Quality Assurance Policy and Procedure

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WQQ11 – Quality Meetings Policy and Procedure

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WQQ13 – Quality and Quality Assurance Policy and Procedure

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REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

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REGC13 – Lone Working Policy and Procedure

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REGC14 – Recruitment Policy and Procedure

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REGC24 – Quality and Quality Assurance Policy and Procedure

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REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

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REGCN17 – Clinical Governance Policy and Procedure

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REGDC13 – Lone Working Policy and Procedure

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REGDC14 – Recruitment Policy and Procedure

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REGDC17 – Good Governance Policy and Procedure

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REGDC23 – Access to People’s Homes Policy and Procedure

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REGS23 – Access to People’s Homes Policy and Procedure

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WAR02 – HMO Regulations Policy and Procedure

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WCC02 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

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WCC101 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

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WCC23 – Sharps and Needlestick Policy and Procedure

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WCC49 – Sharps and Needlestick Policy and Procedure

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WHR04 – Risk Assessment Policy and Procedure

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WHS01 – Accident and Incident Reporting Policy and Procedure

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WHS02 – Environmental Policy and Procedure

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WHS03 – Flooding Policy and Procedure

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WHS04 – Hazard Reporting Policy and Procedure

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WCP04 – Individual Fire Evacuation Policy and Procedure

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WCP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

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WHR01 – Health and Safety Policy and Procedure

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WHR02 – Health and Safety Policy and Procedure

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WHR03 – Risk Assessment Policy and Procedure

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WHR05 – Door Access Restrictions Policy and Procedure

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WQQ06 – Management and Prevention of Violence at Work Policy and Procedure

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WQQ17 – Management and Prevention of Violence at Work Policy and Procedure

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WKH02 – Catering Hazard Analysis (HACCP) Policy and Procedure

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WMB03 – Maintenance Policy and Procedure

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WMB04 – Room Temperature Control Policy and Procedure

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WMB05 – Security Policy and Procedure

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WMB06 – Visiting Contractors Policy and Procedure

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WMB07 – Window Security Policy and Procedure

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WMB09 – Security Policy and Procedure

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WME02 – Legionella Policy and Procedure

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WME03 – Lifts and Hoists Policy and Procedure

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WME05 – Service Equipment Maintenance Policy and Procedure

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WME09 – Asbestos Policy and Procedure

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WAR30 – Hate Crime Policy and Procedure

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WCR01 – Access to NHS Services Policy and Procedure

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WCR02 – Advocacy Policy and Procedure

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WCR03 – Safeguarding Policy and Procedure

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WCR05 – Choice of Carer Gender Policy and Procedure

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WCR06 – Dignity, Respect and Choice Policy and Procedure

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WCR07 – Data Protection and Confidentiality Policy and Procedure

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WCR08 – Consent to Examination or Treatment Policy and Procedure

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WCR09 – End of Life Personal Planning Policy and Procedure

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WCR10 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

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WAR42 – No Reply Policy and Procedure

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WCC01 – Supporting Personal Care Policy and Procedure

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WCC04 – Changes in Health State Policy and Procedure

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WCC05 – Clinical Procedures Policy and Procedure

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WCC08 – Promoting Independence with Continence Policy and Procedure

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WCC09 – Daily Communication Meetings Policy and Procedure

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WCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

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WCC103 – Management of Syringe Drivers Policy and Procedure

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WCC104 – Illegal Drug Misuse in the Individual’s Home Policy and Procedure

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WCC105 – Epilepsy Policy and Procedure

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WCP34 – Smoking Policy and Procedure

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WCP35 – Smoking Policy and Procedure

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WCA101 – Activity Assessment

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WCA102 – Behaviours That May Challenge Assessment

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WCA103 – Breathing Assessment

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WCA104 – Communication Assessment

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WCA105 – Continence Assessment

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WCA106 – Cultural, Spiritual, Social and Relationships Assessment

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WCA107 – Financial Assessment

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WCA108 – Maintaining a Safe Environment Assessment

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WCA109 – Medication Assessment

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WCA110 – Mental Health Assessment

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WCA13 – Pre-Admission and Admission Policy and Procedure

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WCA17 – Hospital Admission and Discharge Policy and Procedure

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WCA18 – Admission and Discharge Policy and Procedure

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WCP25 – Advance Decision Policy and Procedure

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WCP31 – Advance Decision Policy and Procedure

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WCP32 – Specialist Needs Policy and Procedure

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WCD101 – Daily Progress and Evaluation Record

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WCD102 – Enquiry Form

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WCD103 – Family and Advocate Communcation Record

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WCD104 – Monthly Care Review and Evaluation Record

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WCD105 – One Page Profile

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WCD107 – Personal Plan Consent Form

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WCD108 – Personal History

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WCD109 – Visiting Professional Record

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WCD501 – Care Review and Evaluation Record

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WCD502 – Daily Progress and Evaluation Record

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WCG101 – Personal Plan Quick Document Finder

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WCG501 – Personal Planning Quick Document Finder

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WCP02 – Discharge Pack Policy and Procedure

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WCP06 – Rehabilitation Policy and Procedure

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WCP11 – Individual Personal Planning Policy and Procedure

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WCP13 – Supporting Safe Travel and Mobility Policy and Procedure

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WCP14 – Specialist Needs Policy and Procedure

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WCP16 – Wound Care Management Policy and Procedure

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WCP20 – Person-Centred Care and Support Planning Policy and Procedure

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WCP21 – Continuity of Care and Support Policy and Procedure

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WCP22 – Cooperating with Other Providers Policy and Procedure

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WCP101 – Activity Personal Plan

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WCP102 – Behaviours That May Challenge Personal Plan

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WCP103 – Breathing Personal Plan

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WCP104 – Catheter Personal Plan

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WCP105 – Chest Infection Personal Plan

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WCP106 – Choking Personal Plan

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WCP107 – Communication Personal Plan

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WCP108 – Continence Personal Plan

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WCP109 – Cultural, Spiritual, Social and Relationships Personal Plan

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WCP110 – Diabetes Personal Plan

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WCR104 – COSHH Risk Management

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WCS102 – Activity Assessment – Example

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WCS103 – Behaviours That May Challenge Assessment – Example

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WCS104 – Breathing Assessment – Example

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WCS105 – Communication Assessment – Example

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WCS106 – Continence Assessment – Example

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WCS107 – Cultural, Spiritual, Social and Relationships Assessment – Example

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WCS108 – Financial Assessment – Example

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WCS109 – Maintaining a Safe Environment Assessment – Example

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WCS110 – Medication Assessment – Example

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WCS111 – Mental Health Assessment – Example

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WKC02 – Catering Policy and Procedure

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WKC04 – Catering Uniforms Policy and Procedure

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WKC05 – Food Storage Temperatures Policy and Procedure

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WKC07 – Menu Choice Policy and Procedure

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WKC08 – Supply of Individual’s Own Food Policy and Procedure

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WKC10 – Food Allergens Policy and Procedure

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WKC11 – Food Allergens Policy and Procedure

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WMR09 – CCTV and Use of Hidden Cameras Policy and Procedure

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WKH01 – Catering Cleaning Schedule and Audit Policy and Procedure

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WKH03 – Cross-Contamination Between Care and Catering Policy and Procedure

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WKH04 – Food Hygiene Policy and Procedure

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WKH08 – Food Hygiene Policy and Procedure

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WMB01 – Accommodation Standards Policy and Procedure

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WME04 – Room Call Policy and Procedure

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WMR07 – CCTV and Use of Hidden Cameras Policy and Procedure

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WSC03 – Dilution of Chemicals Policy and Procedure

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WSC05 – Housekeeping Policy and Procedure

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WSL03 – Laundry Policy and Procedure

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WRI10 – Inspection Framework Policy and Procedure

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WRI11 – Leadership and Management Policy and Procedure

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WRI12 – Leadership and Management Policy and Procedure

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WRI13 – Inspection Framework Policy and Procedure

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WSQ01 – Overarching Surveys Policy and Procedure

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WSQ02 – Overarching Surveys Policy and Procedure

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WSQ03 – Friends, Relatives and Advocates Survey

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WSQ08 – Friends, Relatives and Advocates Survey

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WSQ04 – Staff Survey

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WSQ09 – Staff Survey

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WSQ05 – External Professionals Survey

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WSQ10 – External Professionals Survey

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WSQ06 – Individual Survey

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WSQ07 – Individual Survey

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