Caring is at the heart of everything all providers do for the people they support across all care settings. It is also one of the fundamental areas you will be assessed against when the CQC rolls out its new single assessment framework later this year, and one of the most coveted areas that providers want to be rated for as outstanding.
You will need to evidence how your service and team show kindness, compassion, dignity, as well as treating people as individuals.
To help you prepare and evidence your approach to this, QCS has created a poster detailing the areas that you will be assessed against, so you can clearly demonstrate as a provider and team how you deliver high quality effective care and support to service users. As well as ensuring that you and your team understand the new quality statements and how they are embedded in the culture of your service provision.