With the implementation of the CQC Single assessment framework, gathering evidence has become more crucial than ever. Especially vital is collecting feedback on responsive key questions and involving people in the process.
Providers, commissioners and system leaders are expected to live up to this statement:
CQC We statement says: ‘We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.’
The QCS visitor feedback survey is your key to unlocking valuable insights straight from your visitors without waiting for annual feedback surveys.
Why You Need to Use a Visitor Feedback Survey:
- Understand Your Stakeholders: Gain firsthand knowledge about your stakeholders’ experiences, preferences, concerns, and suggestions.
- Targeted Improvements: Use feedback to make focused enhancements that improve your stakeholders’ experience.
- Stay Compliant: Our survey helps gather evidence of meeting current regulations, including those set by the CQC. Stay compliant and up to date.
- Spot Growth Opportunities: Feedback isn’t just about addressing issues; it’s also about identifying growth opportunities. Discover where you excel and use them to attract more service users.
- Demonstrate Commitment: Show stakeholders that you value their opinions and are dedicated to providing the best experience possible.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014