Raising the Bar in Supported Living Services

AB02 – Business Continuity Policy and Procedure

AB04 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

AB05 – Business Plan Policy and Procedure

AB07 – Computer, Email and Internet Usage Policy and Procedure

AB08 – Financial Administration Policy and Procedure

AB10 – Record Keeping Policy and Procedure

AB15 – Tender Information Policy and Procedure

AB25 – Vehicle Insurance Policy and Procedure

AB26 – Social Networking Policy and Procedure

AB37 – Data Security and Protection Toolkit (DSPT) Policy and Procedure

AC14 – Monitoring of Business Performance Policy and Procedure

AC23 – Media Handling Policy and Procedure

AC26 – Communication Policy and Procedure

AC27 – Emergency Communication Policy and Procedure

AC28 – Information Pack Policy and Procedure

AC29 – Monitoring of Business Communications Policy and Procedure

AC31 – Registration Authority Notification Policy and Procedure

AC32 – Mobile Phone and Portable Device Use Policy and Procedure

AF03 – Receipt of Delivered Goods Policy and Procedure

AF09 – Service User’s Finances Policy and Procedure

AF10 – Purchasing Policy and Procedure

AR01 – Safeguarding Children and Child Protection Policy and Procedure

AR05 – Photographs Policy and Procedure

AR11 – Service User Contract Policy and Procedure

AR12 – Service User Guide

AR21 – Statement of Purpose Policy and Procedure

AR26 – Volunteers Policy and Procedure

AR27 – Witnessing of Documents Policy and Procedure

AR38 – Duty of Candour Policy and Procedure

AR41 – Fit and Proper Person – Directors (CQC) Policy and Procedure

AR50 – Missing Service User Policy and Procedure

AB18 – Anti-Bribery Policy and Procedure

PE01 – Harassment Policy and Procedure

PE02 – Flexible Working Policy and Procedure

PE03 – Equality and Diversity Policy and Procedure

PE05 – Anti-Bullying Policy and Procedure

PE07 – Modern Slavery and Human Trafficking Policy and Procedure

PE08 – Gender Pay Reporting Policy and Procedure

PE09 – Transgender Policy and Procedure

PE12 – Sexual Harassment Policy and Procedure

MM22 – Difficult Conversations What To Do When an Employee is Underperforming

PM35 – Death in Service Policy and Procedure

PA01 – Adoption Policy and Procedure

PA02 – Annual Holiday Policy and Procedure

PA04 – Maternity Leave Policy and Procedure

PA05 – Paternity Leave Policy and Procedure

PA07 – Sickness Absence Policy and Procedure

PA08 – Statutory Time Off Policy and Procedure

PA09 – Unable To Attend Workplace Policy and Procedure

PA10 – Shared Parental Leave Policy and Procedure

PA12 – Parental Leave Policy and Procedure

PA13 – Compassionate Leave Policy and Procedure

PA17 – Counter Fraud Policy and Procedure

PM04 – Redundancy Policy and Procedure

PM05 – Retirement Policy and Procedure

PM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

PM13 – Working Time Regulations Policy and Procedure

PM17 – On-Call Policy and Procedure

PM18 – Relationships at Work Policy and Procedure

PM30 – Staff Rota Policy and Procedure

PM31 – Smoking at Work Policy and Procedure

PC02 – Casual Bank Workers Policy and Procedure

PC06 – Appearance Policy and Procedure

PC09 – Minimum Wage Policy and Procedure

PC10 – Notice Periods Policy and Procedure

PC11 – Part-Time Employees Policy and Procedure

PC12 – Staff Loans and Advances Policy and Procedure

PC13 – Staff Contracts Policy and Procedure

PC14 – Fixed-Term Workers Policy and Procedure

PC16 – Self Employment and Zero Hours Contracts Policy and Procedure

PC19 – Home Working Policy and Procedure

PJ46 – Job Description Guidance

PM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

PM34 – Staff Wellbeing Policy and Procedure

PP01 – Absenteeism Policy and Procedure

PP02 – Alcohol and Drugs Policy and Procedure

PP03 – Discipline Policy and Procedure

PP04 – Grievances Policy and Procedure

PP05 – Moonlighting Policy and Procedure

PP06 – Obtaining Medical Reports Policy and Procedure

PP07 – Capability Policy and Procedure

PP12 – Supervision Policy and Procedure

PPN06 – Delegated Healthcare Activities Policy and Procedure

PR22 – Director or Trustee’s Development Appraisal Policy and Procedure

PR01 – Development Appraisal Policy and Procedure

PR04 – DBS/Disclosure Policy and Procedure

PR16 – Right to Work Checks Policy and Procedure

PR17 – Manager’s Development Appraisal Policy and Procedure

PR18 – Employment of Young Persons Policy and Procedure

PR20 – Apprenticeship Agreement Policy and Procedure

PR23 – References Policy and Procedure

PR34 – Induction and Onboarding Policy and Procedure

PR35 – Training Policy and Procedure

PR36 – Recruitment Policy and Procedure

AB61 – Archiving, Disposal and Storing of Records Policy and Procedure

AC01 – Access to Information Policy and Procedure

AC35 – Caldicott Guardian Policy and Procedure

CR07 – Data Protection and Confidentiality Policy and Procedure

GDPR01 – Overarching UK GDPR Policy and Procedure

GDPR02 – Appointing a Data Protection Officer Policy and Procedure

GDPR03 – Data Security and Data Retention Policy and Procedure

GDPR05 – Subject Access Requests Policy and Procedure

GDPR06 – Breach Notification Policy and Procedure

GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

GDPRF02 – Appointment of a Data Protection Officer

GDPRF03 – Template Subject Access Request Letter

GDPRF04 – Cookies Example Policy Statement

GDPRF05 – Template Privacy Policy – Employees

GDPRF06 – Template Privacy Policy – External

GDPRF07 – Breach Notification Process Map

GDPRF08 – Website Privacy Statement

GDPRF09 – Consent Authorisation Form – Person with Capacity

GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

GDPRF11 – Subject Access Request

AR02 – HMO Regulations Policy and Procedure

AR47 – Visitors Policy and Procedure

CC132 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

CC154 – Sharps and Needlestick Policy and Procedure

CC200 – Patient Safety Incident Response Framework (PSIRF) Policy and Procedure

HS06 – Serious Incident Notification Policy and Procedure

HS09 – Display Screen Equipment Policy and Procedure

HS23 – Accident and Incident Reporting Policy and Procedure

HS24 – Environmental Policy and Procedure

HS25 – Flooding Policy and Procedure

CC133 – Clinical Waste Disposal Policy and Procedure

CP37 – Service User Fire Evacuation Policy and Procedure

HR06 – Health and Safety Policy and Procedure

HR07 – Risk Assessment Policy and Procedure

QQ81 – Management and Prevention of Violence at Work Policy and Procedure

MB10 – Security Policy and Procedure

MB11 – Visiting Contractors Policy and Procedure

ME10 – Safe Use of Hoists Policy and Procedure

MR02 – Fire Alarm Response Policy and Procedure

MR04 – Fire Safety Policy and Procedure

MR12 – Electrical Safety Policy and Procedure

ME11 – Asbestos Policy and Procedure

AR56 – Hate Crime Policy and Procedure

CR02 – Advocacy Policy and Procedure

CR05 – Choice of Carer Gender Policy and Procedure

CR12 – Mental Health Act 1983 and Regulations 2008 Policy and Procedure

CR15 – Privacy Policy and Procedure

CR19 – Positive Risk Taking Policy and Procedure

CR22 – Consent to Care, Support and Treatment Policy and Procedure

CR29 – Equality and Human Rights Policy and Procedure

CR56 – Protecting Adults at Risk from Radicalisation Policy and Procedure

CR66 – Service User Domestic Violence and Abuse Policy and Procedure

CC06 – Body Temperature Policy and Procedure

CC110 – Clinical Procedures Policy and Procedure

CC127 – Nutrition and Hydration Policy and Procedure

CC130 – Co-Production Policy and Procedure

CC134 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

CC135 – Management of Medical Devices Policy and Procedure

CC136 – Catheter Care Policy and Procedure

CC138 – Diabetes Policy and Procedure

CC140 – Anaphylaxis Policy and Procedure

CC141 – Positive Behaviour Support including Challenging Behaviour Policy and Procedure

CA19 – Admission and Discharge Policy and Procedure

CP44 – Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure

CD506L – Care Plan Consent Form – Legacy

CP100 – Individual Care and Support Plan

SLSP00 – Support Plan Index

SLSP01 – Staff Read and Sign

SLSP02 – My Involvement and Consent

SLSP03 – Getting to Know Me

SLSP04 – My Person-Centred Support Plans

SLSP05 – My Health

SLSP06 – My Religious, Spiritual and Life Choices

SLSP07 – My Finances

SLSP08 – My Tenancy Information

CP21 – Continuity of Care and Support Policy and Procedure

CP38 – Specialist Needs Policy and Procedure

CP39 – Person-Centred Care and Support Planning Policy and Procedure

CP41 – Cooperating with Other Providers Policy and Procedure

CR96 – Advance Care Planning Policy and Procedure

CM44 – Overarching Medication Policy and Procedure

CM45 – Storage of Medication Policy and Procedure

CM46 – Safe Disposal of Medication Policy and Procedure

CM47 – Controlled Drugs Policy and Procedure

CM49 – Administration of Medicines Policy and Procedure

CM51 – Over the Counter/Homely Remedies Policy and Procedure

CM52 – Training and Competency on Medications Policy and Procedure

CM53 – Medication Errors and Near Misses Policy and Procedure

CM54 – Auditing and Monitoring of Medication Policy and Procedure

CM55 – Covert Medication Policy and Procedure

DMCA01 – Mental Capacity Assessment Example – Addressing Risks of Falling

DMCA02 – Mental Capacity Assessment Example – Intimate Relationship

DMCA03 – Mental Capacity Assessment Example – Taking Medication

DMCA04 – Mental Capacity Assessment Example – Unsafe Leaving

DPPG00 – Staff Practice Competency Reflection Tool and User Guide

DPPG01 – Purposeful Practice and Person-Centred Care Guide – Continence Care

DPPG02 – Purposeful Practice and Person-Centred Care Guide – Engaging in Activities

DPPG03 – Purposeful Practice and Person-Centred Care Guide – Getting Dressed

DPPG04 – Purposeful Practice and Person-Centred Care Guide – Having a Wash

DPPG05 – Purposeful Practice and Person-Centred Care Guide – Oral Hygiene

DPPG06 – Purposeful Practice and Person-Centred Care Guide – Supporting Dining

DPPG07 – Purposeful Practice and Person-Centred Care Guide – Supporting Drinking

DPPG08 – Purposeful Practice and Person-Centred Care Guide – Using Mobility Aids

DPPG09 – Purposeful Practice and Person-Centred Care Guide – Walking About

FPC03 – Leadership and Management Policy and Procedure

FPC06 – Provider Information Return Policy and Procedure

FSP01 – Quality Assurance Surveys Policy and Procedure

FSP11 – Service Users Survey

SV03 – People’s Experience of Health and Care Services – Service User Survey

FSP12 – Friends, Relatives and Advocates Survey

SV01 – People’s Experience of Health and Care Services – Friends and Family Survey

FSP13 – Staff Survey

SV04 – Feedback from Staff and Leaders – Staff Survey

FSP14 – External Professionals Survey

SV02 – Feedback from Partners – Professionals Survey

KC12 – Food Allergens Policy and Procedure

KH11 – Food Hygiene Policy and Procedure

MR13 – CCTV and Use of Hidden Cameras Policy and Procedure

SC06 – Housekeeping Policy and Procedure

MI00 – Mock Inspection Toolkit Introduction

MI01 – Mock Inspection Toolkit Introduction

QS00 – Example Quality Statement Mock Inspection

MICC01 – Mock Inspection Caring

QSC1 – Key Question CARING Quality Statement – Kindness, compassion and dignity

QSC2 – Key Question CARING Quality Statement – Treating people as individuals

QSC3 – Key Question CARING Quality Statement – Independence, choice and control

QSC4 – Key Question CARING Quality Statement – Responding to people’s immediate needs

QSC5 – Key Question CARING Quality Statement – Workforce wellbeing and enablement

MICE01 – Mock Inspection Effective

QSE1 – Key Question EFFECTIVE Quality Statement – Assessing needs

QSE2 – Key Question EFFECTIVE Quality Statement – Delivering evidence-based care and treatment

QSE3 – Key Question EFFECTIVE Quality Statement – How staff, teams and services work together

QSE4 – Key Question EFFECTIVE Quality Statement – Supporting people to live healthier lives

QSE5 – Key Question EFFECTIVE Quality Statement – Monitoring and improving outcomes

QSE6 – Key Question EFFECTIVE Quality Statement – Consent to care and treatment

MICR01 – Mock Inspection Responsive

QSR1 – Key Question RESPONSIVE Quality Statement – Person-centred care

QSR2 – Key Question RESPONSIVE Quality Statement – Care provision, integration, and continuity

QSR3 – Key Question RESPONSIVE Quality Statement – Providing information

QSR4 – Key Question RESPONSIVE Quality Statement – Listening to and involving people

QSR5 – Key Question RESPONSIVE Quality Statement – Equity in access

QSR6 – Key Question RESPONSIVE Quality Statement – Equity in experiences and outcomes

QSR7 – Key Question RESPONSIVE Quality Statement – Planning for the future

MICS01 – Mock Inspection Safe

QSS1 – Key Question SAFE Quality Statement – Learning Culture

QSS2 – Key Question SAFE Quality Statement – Safe systems, pathways and transitions

QSS3 – Key Question SAFE Quality Statement – Safeguarding

QSS4 – Key Question SAFE Quality Statement – Involving people to manage risks

QSS5 – Key Question SAFE Quality Statement – Safe environments

QSS6 – Key Question SAFE Quality Statement – Safe and effective staffing

QSS7 – Key Question SAFE Quality Statement – Infection prevention and control

QSS8 – Key Question SAFE Quality Statement – Medicines optimisation

MICW01 – Mock Inspection Well-Led

QSW1 – Key Question WELL-LED Quality Statement – Shared direction and culture

QSW2 – Key Question WELL-LED Quality Statement – Capable, compassionate and inclusive leaders

QSW3 – Key Question WELL-LED Quality Statement – Freedom to speak up

QSW4 – Key Question WELL-LED Quality Statement – Workforce equality, diversity and inclusion

QSW5 – Key Question WELL-LED Quality Statement – Governance, management and sustainability

QSW6 – Key Question WELL-LED Quality Statement – Partnerships and communities

QSW7 – Key Question WELL-LED Quality Statement – Learning, improvement and innovation

QSW8 – Key Question WELL-LED Quality Statement – Environmental sustainability – sustainable development

MM01 – Encouraging staff development, the right way

MM06 – Agency Staff Profile Form

MM07 – Overseas Staff Checklist

MM08 – Employers warned to write with caution when drafting reports for a grievance

MM11 – How to avoid Twitter’s approach to making changes in the workplace

MM12 – Supporting employees through pregnancy loss

MM13 – Top Ten Appraisal Tips for Social Care Managers

MM14 – Difficult Conversations Series What to do when a staff member is repeatedly late

MM15 – Menopause Explained – Factsheet

MM16 – Difficult Conversations How to respond if an employee asks for a pay rise

MM02 – How to help staff who are feeling the impact of rising energy costs

MM05 – Employee Welfare Check Form for Staff who are Parents or Guardians

QA01 – Administration Management Policy and Procedure

QA07 – Social Value Policy and Procedure

QA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

QC28 – Good Governance Policy and Procedure

QQ88 – Quality Meetings Policy and Procedure

QC16 – Care Communication and Information Policy and Procedure

QC21 – Spot Checks Policy and Procedure

QC26 – Key Worker Policy and Procedure

QK03 – Catering Management Policy and Procedure

QP01 – Employee Satisfaction Survey

QQ00 – Quality Audit Guidance

QQ101 – Subject Access Requests Audit

QQ102 – First Aid Box Audit

QQ103 – Safety Alerts Audit

QQ104 – Clinical Waste Audit

QQ23 – Accident and Incidents Audit

QQ24 – Safeguarding Audit

QQ25 – Dignity Audit

QQ26 – Dignity Audit – Staff Observation

QQ27 – Fire Safety Audit – Office Environment

QQ03 – Complaints, Suggestions and Compliments Policy and Procedure

QQ10 – Quality and Quality Assurance Policy and Procedure

QQ107 – Closed Cultures Policy and Procedure

QQ16 – Quality Review Policy and Procedure

QQ82 – Auditing Policy and Procedure

QQ86 – Management Meetings Policy and Procedure

REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

REGS11 – Safeguarding Adults Policy and Procedure

REGS14 – Recruitment Policy and Procedure

REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure

REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure

REGS17 – Good Governance Policy and Procedure

REGS23 – Access to People’s Homes Policy and Procedure

SLSP10 – My Health Action Plan

SLSP99 – Legacy Care and Support Plan