Archive

Communication – On the day of the inspection At a conference last week I was fortunate to listen to a presentation from a couple of CQC inspectors who had come…

Almost a third of recent inspections ‘Requires improvement’ I’ve been looking at some recent CQC reports and it seems that the CQC inspection teams aren’t pulling any punches when it…

We know that the CQC want to see evidence of communication and minutes of meetings in particular but who decides on the type of meetings, who should be present, and…

The allegations surrounding the Kids Company charity, which closed recently, acts as a timely reminder about the importance of having robust whistle-blowing procedures in place and acting on complaints when…

Dentists buying a new practice are full of ideas and are excited by the prospect of making their new acquisition an example of dental excellence. In most cases the production…

A provider I know has had the inspectors in, and they are definitely not happy bunnies. You see, there have been issues about the safety of the staircase in one…

A new survey from the Care Quality Commission (CQC) called ‘Right here, right now’ has revealed an unhelpful response from some health professionals when dealing with people in a mental…

The journey to get to where we are on the operation of the Deprivation of Liberty Safeguards (or DoLS) is a long and tortuous one. New proposals released by the…